Effective: August 21, 2026.
Need help with PINDEX Network on the web, Android, or iOS? Email us at support@pindex.network and include your username and a short description of the problem. We usually reply within a few business days.
Account and sign-in
- Forgot your password? Use Forgot password on the sign-in screen.
- Lost access to your account? Try Recover account, or email us.
- Delete your account any time from Account Settings. Your account is locked right away and permanently deleted after 7 days, unless you use the recovery link we email you.
Billing and purchases
- Questions about Bits, PINDEX+, Goblin Challenge packs, or ad campaigns? Email support@pindex.network with your username and the date of the purchase.
- Bought in the iOS app? Refunds and subscription changes are handled by Apple. Use Manage subscription in PINDEX, or request a refund at reportaproblem.apple.com.
- Bought in the Android app? Refunds and subscription changes are handled by Google Play. Use Manage subscription in PINDEX, or open your Google Play order history.
- Bought on pindex.network? Email us and we will help with the charge or refund.
- Purchase not showing up? Tap Restore purchases in the app, then email us if it is still missing.
Safety
- To report a message, tap + and choose ⚑. To report a comment, post, or user, open its ⚙ menu and choose Report. Our team reviews every report.
- Block any account from its menu inside PINDEX to hide its content.
- You can also email reports to report@pindex.network. Include the username and a link or screenshot.
Policies
Terms of Service, Privacy Policy, and Acceptable Use Policy.
PINDEX is operated by Black Chalice LLC.